I have been suspended

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    Joanne Mcdonough
    Asked on May 13, 2017 at 08:56 AM
    This just happened to me.  How quickly can this be fixed and how do I make sure this doesn't happen again?
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    Answered on May 13, 2017 at 09:14 AM

    The account has been suspended due to the credit card fields in your forms. Please note that we do not allow forms to collect a credit card details using our textbox field. We consider this as phishing which is against our Terms of Use (http://www.jotform.com/terms/). 

    I have reactivated your account, but I have deleted the said fields. Please refrain from adding them again. If you want to collect a payment at later date, you have to use our payment integrations, and enable authorization only.


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    Joanne Mcdonough
    Answered on May 13, 2017 at 10:43 AM
    Thank you! I did not realize that. I will avoid that in the future :)
    JoAnne McDonough
    Usborne Books & More
    Independent Consultant
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    Steve McCrory 
    Answered on January 08, 2018 at 01:34 PM

    We have an account which is suspended. We attempted a form creation which you may have understood to be Phishing - this was not the case. Our account name is "webgrids" - we need someone to reach out to us!!!
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    Answered on January 08, 2018 at 02:18 PM

    @Steve McCrory

    To better assist you, I have moved your issue to a new thread. Please wait for our reply on this link: https://www.jotform.com/answers/1342413

    Thank you.