What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    I have been suspended

    Asked by Joanne Mcdonough on May 13, 2017 at 08:56 AM
    This just happened to me.  How quickly can this be fixed and how do I make sure this doesn't happen again?
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    JotForm Support

    Answered by Welvin on May 13, 2017 at 09:14 AM

    The account has been suspended due to the credit card fields in your forms. Please note that we do not allow forms to collect a credit card details using our textbox field. We consider this as phishing which is against our Terms of Use (http://www.jotform.com/terms/). 

    I have reactivated your account, but I have deleted the said fields. Please refrain from adding them again. If you want to collect a payment at later date, you have to use our payment integrations, and enable authorization only.


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    Answered by Joanne Mcdonough on May 13, 2017 at 10:43 AM
    Thank you! I did not realize that. I will avoid that in the future :)
    JoAnne McDonough
    Usborne Books & More
    Independent Consultant