Why are emails not being sent to form subscribers 1 day after signing up?

  • Will T.
    Asked on May 13, 2017 at 8:59 AM

    Hi Jotform

    For some reason our form has stopped sending emails out to people who fill out our form. It previously sent emails out 1 day after they filled out the form, but for some reason it now no longer does this. None of the settings have changed...!

     

    Thanks a lot

    Will

    Page URL: http://www.oxbridgefutureleaders.com/brochure
  • Welvin Support Team Lead
    Replied on May 13, 2017 at 10:43 AM

    I think this is because of the sender email. The sender email has been added through verification method. The emails are sent based on your email history, but I think they've been caught as spam. Note that the verification method will use our IP Address, and some providers will not accept this method. 

    Here's our guide to view your email history: https://www.jotform.com/help/293-How-to-view-all-your-form-Email-History. 

    First thing, I would suggest asking the subscribers to check their spam. Ask them to mark the email as not spam. Next, I would suggest changing your method and use our SMTP to send an email using your custom email address.

    https://www.jotform.com/help/244-How-to-Setup-SMTP-for-a-Form 

    I hope this helps. Let us know if you need further assistance.