What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    What product with PayPal do we need to use the PayPal Pro integration?

    Asked by pinto25ji on May 13, 2017 at 10:10 AM

    after adding API username, password and signature, it says, "unable to verifY"


    This is a re-post of a comment on How to Integrate Form with Paypal

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    JotForm Support

    Answered by Mike on May 13, 2017 at 05:23 PM

    The PayPal has two different products 'Website Payments Pro' and 'PayPal Payments Pro'. Please confirm with PayPal which product do you have with them and get back to us.

    I have also forwarded a ticket to our developers for clarifications.

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    Answered by pinto25ji on May 13, 2017 at 10:12 PM

    why not tell me which one I should have???

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    JotForm Support

    Answered by liyam on May 14, 2017 at 12:19 AM


    Unfortunately, we do not have direct association to Paypal or access to their accounts in knowing what kind of account you have with them. Our system provides only tools as means for your form to be able to make use of your Paypal account.

    However with the Invalid Configuration error that you are receiving, this is a common error which happens if you have not yet accepted the billing agreement on your Paypal account. Please login on your Paypal account, review and accept the billing agreement in order for your account accept website payments.