What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    How to get PDF attachment to match confirmation?

    Asked by DAVISMVC on May 13, 2017 at 12:46 PM


    The information on the PDF does not match or have all of the information on the event request.  How do we get the information to match.

    Page URL:

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    JotForm Support

    Answered by Jan on May 13, 2017 at 03:56 PM

    My understanding is that there are missing fields and values in the PDF submission. Please try to reset the PDF template using the PDF Designer. Here's how:

    1. In My Forms page, select the form and then click the "Submissions" button.

    2. After that, click the "PDF" button and then select "Customize PDF" option.

    3. In the PDF Designer, please click the "Reset" button at the top right.

    Related guide: How-to-Customize-PDF-Submissions-Report

    Hope that helps. If you have any questions, let us know. Thank you.