How to get PDF attachment to match confirmation?

  • DAVISMVC
    Asked on May 13, 2017 at 12:46 PM

    Hello,

    The information on the PDF does not match or have all of the information on the event request.  How do we get the information to match.

    Jotform Thread 1143890 Screenshot
    Page URL: https://www.jotform.com/build/62135671853155
  • Jan
    Replied on May 13, 2017 at 3:56 PM

    My understanding is that there are missing fields and values in the PDF submission. Please try to reset the PDF template using the PDF Designer. Here's how:

    1. In My Forms page, select the form and then click the "Submissions" button.

    How to get PDF attachment to match confirmation? Image 1 Screenshot 40

    2. After that, click the "PDF" button and then select "Customize PDF" option.

    How to get PDF attachment to match confirmation? Image 2 Screenshot 51

    3. In the PDF Designer, please click the "Reset" button at the top right.

    How to get PDF attachment to match confirmation? Image 3 Screenshot 62

    Related guide: How-to-Customize-PDF-Submissions-Report

    Hope that helps. If you have any questions, let us know. Thank you.