What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Why I'm not receiving submission emails?

    Asked by johnsoncraig on May 13, 2017 at 12:58 PM

    Not receiving notification email.

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    JotForm Support

    Answered by Nik_C on May 13, 2017 at 03:37 PM

    We're sorry for the inconvenience.

    I checked your email johnson.craig@hotmail.com and I found out that it was in the Bounce list, but then it was removed from it. And emails were successfully sent after that.

    Could you please confirm if you're receiving submission emails now?

    Thank you!