What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Still having trouble!!

    Asked by 360Columbia on July 17, 2012 at 01:54 PM

    Still having problems!!These issues are for List Free On 360 and SubscriptionDirect links don't work.Formatting is wrong, using Pastel theme, heading font should be orange, displays orange when editing, turns black when displayed "live"Set form width of 300 pixels for 2 forms. Both forms have fields that extend beyond this width and as a result do not show up.  Scrolling is not an option.
    Page URL:

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    Answered by pinoytech on July 17, 2012 at 02:19 PM


    Sorry for the inconvenience that may have caused. Our developer is still working on this bug and as soon as this fixed we will inform you. However, there's a workaround solution on this bug by injecting this custom CSS in your form.

    .form-header {

    color: #FD8F29 !important;


    If you need further assistance, feel free to contact us again anytime.

    Thank you!

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    Answered by 360Columbia on July 17, 2012 at 02:59 PM

    Awesome! Thanks, fixed the color issue! Now about the sizing problems and direct links?

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    JotForm Support

    Answered by NeilVicente on July 17, 2012 at 04:28 PM


    Please do not use spaces for your custom URL. I have changed the URL for one of your forms (used underscores instead) and it works perfect:



    I am now investigating the problems with regards to sizing. Will update you soon.

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    JotForm Support

    Answered by NeilVicente on July 17, 2012 at 04:37 PM


    I have applied the following changes to your form to make it fit your required form width:

    1.  Injected these CSS codes to make the address line a little narrower:

    .form-address-line {
    width: 270px !important;
    .form-address-city, .form-address-state {
    width: 104px !important;
    .form-address-table select {
    width: 118px !important;

    2.  Decrease the column size of the text area fields from 40 to 30

    3.  Reverted to plain captcha instead of recaptcha (recaptcha is hardcoded and cannot be resized)