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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Checkboxes Not Working

    Asked by AlkalineWellness on May 14, 2017 at 10:44 AM

    This form: https://form.jotformeu.com/71253758936366

    Checkboxes are unable to be checked, even when viewing in incognito mode, no ad block software is running, not working in another browser (Microsoft edge, form built in chrome).

    Please help!


    PS - Video showing the issue: http://somup.com/cbh225VeUF

    Page URL:

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    JotForm Support

    Answered by liyam on May 14, 2017 at 12:41 PM

    Hello Connie,

    I checked the form but as coming from my observation, the checkboxes are getting selected. However, the color of the select highlight is white, and it's close to the color of the background, which why it somewhat gives an impression of not being selected.

    By changing the color, it should resolve the issue.

    If you have questions or if you need assistance, please let us know.


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    JotForm Support

    Answered by liyam on May 21, 2017 at 01:21 AM

    You are very much welcome, Connie. Feel free to get back to us if you have other questions or concerns :)



    Answered by AlkalineWellness


    Thanks, you're awesome!