What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    You downgraded my account in error

    Asked by Brookrobinson on May 14, 2017 at 01:01 PM

     I entered correct credit card number that has not expired on Jott form on May 12  to pay this months subscription fee.  On May 14 I received an email from you that you downgraded my account .  You have a correct credit card number for me for a credit card account that has not expired, please correct your mistake and reinstate all of my contracts  immediately !!!!

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    JotForm Support

    Answered by John_Benson on May 14, 2017 at 02:56 PM

    I can see that this is a duplicate thread. Please wait for our response on this thread: https://www.jotform.com/answers/1144223

    Also, reply there if necessary. Thank you.