You downgraded my account in error

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    Brookrobinson
    Asked on May 14, 2017 at 01:01 PM

     I entered correct credit card number that has not expired on Jott form on May 12  to pay this months subscription fee.  On May 14 I received an email from you that you downgraded my account .  You have a correct credit card number for me for a credit card account that has not expired, please correct your mistake and reinstate all of my contracts  immediately !!!!

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    John_Benson
    Answered on May 14, 2017 at 02:56 PM

    I can see that this is a duplicate thread. Please wait for our response on this thread: https://www.jotform.com/answers/1144223

    Also, reply there if necessary. Thank you.