What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Downgraded my account in error

    Asked by Brookrobinson on May 14, 2017 at 01:02 PM

     I entered correct credit card number that has not expired on my Jott form account on May 12 to pay this months subscription fee. 


     On May 14 I received an email that you had downgraded my account 


     You have a correct credit card number on file for me for a credit card account that has not expired .  Please correct your mistake immediately and reinstate all of my forms immediately !!!!

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    JotForm Support

    Answered by John_Benson on May 14, 2017 at 02:59 PM

    Sorry for the inconvenience. Upon checking your account it is under the Bronze plan now. 

    Please reply on this thread if necessary to avoid confusion. Here's the link: https://www.jotform.com/answers/1144223

    Thank you.