Downgraded my account in error

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    Brookrobinson
    Asked on May 14, 2017 at 01:02 PM

     I entered correct credit card number that has not expired on my Jott form account on May 12 to pay this months subscription fee. 

     

     On May 14 I received an email that you had downgraded my account 

     

     You have a correct credit card number on file for me for a credit card account that has not expired .  Please correct your mistake immediately and reinstate all of my forms immediately !!!!

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    John_Benson
    Answered on May 14, 2017 at 02:59 PM

    Sorry for the inconvenience. Upon checking your account it is under the Bronze plan now. 

    Please reply on this thread if necessary to avoid confusion. Here's the link: https://www.jotform.com/answers/1144223

    Thank you.