Email Notifications: ending in the spam folder for Comcast email addresses.

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    tedhatch
    Asked on May 14, 2017 at 05:15 PM

    My form sends a Notification email to two email addresses.  The Notification sent to my comcast.net address always goes to my Spam folder, even though I put noreply@jotform.com in my Comcast Address Book.

    The very same Notification email is received successfully at my gmail address.

    I have the Message Source files for both of these cases.  The Source file for the email to comcast shows a very high Spam score, whereas the Notification to gmail does not.  I tried to send a picture of this Spam info as an attachment to this Problem Report, but got a Spam Error.  If you can tell me how to send these Message Source files to you without getting a Spam Error, I will do so.

    How can I get my Notification email to go to comcast without being treated as Spam?

     

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    John_Benson
    Answered on May 14, 2017 at 06:05 PM

    Try checking your spam folder, please select JotForm emails and mark them as not spam. Here's an example image of a gmail spam folder:

     

    If the notification email keeps going back to spam folder after marking it as not spam, please change your Sender Email to any email that is not associated with Comcast, you can try creating gmail account and use it as your Sender Email. Here's a guide: https://www.jotform.com/help/238-How-to-Add-a-Custom-Sender-Address-to-an-Email-Alert

    Please let us know how it goes. Thank you.

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    tedhatch
    Answered on May 15, 2017 at 04:43 PM
    The Notification email gets marked as Spam by the SpamAssassin
    spam-checker. When it reaches Comcast, they put it in my Spam folder
    because it is so marked. I think both SpamAssassin and Comcast are
    behaving correctly. Please look at the attached Message Source file,
    especially the section highlighted in yellow. This indicates that the
    Notification message is not well constructed by JotForm.
    ...
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    BDAVID
    Answered on May 15, 2017 at 06:46 PM

    Please whitelist our domain names and sending IP addresses within your email service provider: https://www.jotform.com/help/145-Whitelisting-JotMails-IP-Addresses 

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    tedhatch
    Answered on May 17, 2017 at 03:44 PM
    Did anyone at JotForm look at the Message Source file I sent on May 15?
    The highlighted section of that file indicates that the Notification email
    message is not constructed properly. For example, there is no tag
    even though there are other HTML tags in the message. This causes the
    SpamAssassin spam-checker to mark the email as Spam, which (later) causes
    Comcast to put the message in my Comcast Spam folder. I think you should
    see whether JotForm is sending incorrectly-constructed Notification
    emails. That would be a JotForm bug (to state the obvious).
    ...
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    BDAVID
    Answered on May 17, 2017 at 04:21 PM

    Please upload the screenshot of the source files you are referring to.

    1) First make sure to be logged into your JotForm account to avoid getting the "Spam Error".

    2) Load the link of this thread in the same browser where you are logged in: https://www.jotform.com/answers/1144314 

    3) Upload the screenshot:

    1- Click on the Image icon.

    2- Paste the URL of the file, or click on the folder to upload it from your local drive.

    3- Set the width dimension(max is 565), the height is resize automatically.

    4- Click on the OK button.

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    Answered on May 18, 2017 at 09:34 AM

     

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    ashwin_d
    Answered on May 18, 2017 at 10:42 AM

    Hello,

    It is possible for you to sent the complete header message including the email message at support@jotform.com. We will take a look if there is any HTML problem and accordingly share it to our backend team.

    I would also suggest you to follow the below mentioned steps:

    #1. Add a new email alert in your form.

    #2. Delete the source code of email alert template.

    #3. Manually add the form field tag in the template.

    #4. Set the same "Recipient Email" you have used in the other email alert.

    #5. Test your live form by sending a test submission.

    Please check the SPAM score and share the details in the email you would send to us at support@jotform.com.

    We will wait for your response.

    Thank you!

  • Profile Image
    tedhatch
    Answered on May 18, 2017 at 10:43 AM
    I just sent my screen image, following your instructions. Did you get it?
    --Ted
    ...
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    BDAVID
    Answered on May 18, 2017 at 11:23 AM

    I have forwarded this to our back-end team. You will be notified via this thread about any updates.