What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Why is one of my forms not working?

    Asked by akps on May 14, 2017 at 06:22 PM

    after setting up in january my contact us form is now not working, is it to do with the number of submissions?

    Page URL:

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    JotForm Support

    Answered by Jan on May 14, 2017 at 06:56 PM

    I checked your account and I can see that it is currently in good status. I was able to open your forms as well. I did a test submission and the form redirected me to the Thank You page.

    Please provide more details about the issue that you're having so that we can further assist you. Let us know if you are getting any error message or you cannot open the form.

    I have cleared your form cache so that your forms will be refreshed from our servers.

    We'll wait for your response. Thank you.


  • Profile Image

    Answered by Caron  on May 14, 2017 at 08:10 PM

    the email was on the bounce list so i removed and now working fine, thanks

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    JotForm Support

    Answered by ashwin_d on May 14, 2017 at 11:33 PM

    Hello Caron,

    I am glad to know that you were able to resolve this issue yourself and your form is now working as expected.

    Do get back to us if you have any questions.

    Thank you!