What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Is the email function of a form use - supposed to work?

    Asked by rqcook on May 14, 2017 at 06:31 PM

    My email apainterofdreams@gmail.com

    is not on the bounce list.

    But the incoming emails that would tell that there

    is a new contact - do not come.





    Yes, it looks good.

    Yes, it was easy to create.

    Yes, it is easy to manage.


    Am I to expect when someone enters form information -

    That I will receive an email that tells that the form is complete

    and has been sent?


    In my tests -

    of filling out the form myself -

    It appears to be not happening.


    It appears that I must sign in and check for completed forms.


    Is this how it is supposed to be?


    Are there hidden problems that I am not aware?


    I have added 2 email accounts.   No alert - is transmitted to either account.



    has not had an email sent for the posted forms.

  • Profile Image
    JotForm Support

    Answered by Mike_G on May 14, 2017 at 06:49 PM

    I see that you have created a separate thread regarding this concern.


    I have already responded to that thread and I would suggest you refer to it if you have any further questions to avoid confusion.

    Thank you.