What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    I am not receiving any emails from JotForm.

    Asked by yonseigroup on May 14, 2017 at 08:20 PM

    Hi

     

    I was wondering why my email is put into spam or something and i cannot use it anymore to contact you guys.

     

     

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    JotForm Support

    Answered by ashwin_d on May 14, 2017 at 11:44 PM

    Hello yonseigroup,

    I did check check your email address yonseigroup@outlook.com and it is not in our bounce list. I also checked our email logs and found that emails are being sent successfully. Please let us know the email address with which you are having this issue with and we will check if it ended up in our bounce list.

    Please note that you can yourself check if any of your email address ended up in bounce list and remove it as well. The following guide should help you:  https://www.jotform.com/help/262-How-to-Remove-Your-Email-Address-from-Bounce-List 

    We will wait for your response.

    Thank you!

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    Answered by yonseigroup on May 15, 2017 at 10:43 PM
    spam check failed again?
    I just wanted to know if i will get notifications everytime someone submits their form?
    Also will there be a pop up or email someone submits their form? Saying it was succesful or "Thank you for submitting etc?"

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    JotForm Support

    Answered by ashwin_d on May 15, 2017 at 11:57 PM

    Hello yonseigroup,

    Yes you will get submission email every time someone submits your form. I did check your form and found that you have added one auto-responder and one notification email alert. That means every time your form is submitted, you will receive email notification and a confirmation email will be sent to user as well.

    Have you tested your form alreay? You have not received any submission in this month and none of your form has any submission. I would suggest you to please test your form by sending a test submission and see if you receive submission email or not. 

    I have moved your second question to a new thread so that we can address it separately. You will be answered in the following thread:  https://www.jotform.com/answers/1145561 

    Thank you!

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    Answered by yonseigroup on May 16, 2017 at 12:43 AM
    How do i test it besides the preview?
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    JotForm Support

    Answered by Chriistian on May 16, 2017 at 02:30 AM

    To test the email recipient address if it is receiving emails alerts or not, you need to fill out and submit the form. Please refer to this guide: How to Properly Add Change and Test a New Email Recipient Address.

    Regards.