What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Can't login to my account

    Asked by Alan  on May 14, 2017 at 09:51 PM


    I tried several different passwords on the login screen and none worked. Then, I clicked I forgot my password link and put my email there. It says I have no account on the site. I need to access, I use your services for academic research. I've got datasheets inside forms...


    Thanks for help!

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    JotForm Support

    Answered by John_Benson on May 15, 2017 at 01:33 AM


    We can help you find your account but please provide us any of the following:

    - Form ID
    - Form name (exact name)
    - Form Direct Link
    - Website where you embedded the form

    We'll wait for your response. Thank you.

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    Answered by Alan  on May 15, 2017 at 07:43 AM
    I have some forms embedded at my site: www.calculointerativo.com.br
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    JotForm Developer

    Answered by Helen on May 15, 2017 at 08:12 AM

    Hello Alan,

    Thank you for contacting us.

    I have checked the website that you have shared with us. However, I could not find any JotForm form on your website. 

    Are you sure the embed your JotForm forms to your website? If you are sure, could you please provide us form URL or screenshot of your form?

    We will glad to solve your issue and be waiting for your response.

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    Answered by Alan  on May 15, 2017 at 09:43 AM
    Please enter this page, for example:
    This will open one of my forms. I have forgotten to tell you that actually
    they aren't "embedded" in fact.
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    JotForm Developer

    Answered by Helen on May 15, 2017 at 09:56 AM

    Hello Alan,

    Thank you for your additional information.

    I have checked the page that you shared with us and found the form.

    For security purposes, we can not share our user's information. However, when I compared your and this account, I could see that they are logged in the same location.

    The form is under the user which has the username "cataphract" and the e-mail address is "alanzinhofc@hotmail.com".

    Now, you can log in your account. Please let us know if you need any further assistance.