Why is my account suspended?

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    Vanessa Petri 
    Asked on May 15, 2017 at 02:15 AM

    Hi,

    My account has been suspended for some reason? Please advise URGENTLY!!!

     

    Thank you,

    Vanessa Petri

  • Profile Image
    ashwin_d
    Answered on May 15, 2017 at 03:17 AM

    Hello Vanessa,

    Upon checking your account I found that it's suspended by our anti-phishing system. As your form "Payment Plan Authority - LBrueser" and "Payment Plan Authority - LBradica" has fields asking for customer's credit card number which makes it suspected of being used for phishing.

    Please be noted that you should not ask credit card information from your users. If you need to process payments, please use one of our integrated payment tools. We have automated anti-phishing system which scans all forms and mark them with probability of being used for phishing activities. It's just a matter of time and our anti-phishing filter will disable your form and suspend your account.

    I have deleted the credit card related fields and activated your account again. Your form is back online. Kindly refrain from creating form with email/password, login/password or credit card details.

    Thank you!