What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Downgrading Account

    Asked by danielavognar on May 15, 2017 at 02:38 AM

    Before I downgrade, I want to be sure I can keep my current forms.  I lost a large account and now have only two forms and will be adding a third so do not need the current plan.

  • Profile Image
    JotForm Support

    Answered by Rose on May 15, 2017 at 03:21 AM

    Thank you for contacting us.

    When I checked your usage, your current situation does not exceed the limit both for free and bronze plan.

    You have currently 2 forms and 11 total submissions according to above usage details. It means that nothing will happen to your form or submissions when you downgrade your account to starter plan. These are the limits for free plan. You can reach these details also from your billing page.

    If you have more questions, please feel free to contact us. We would be pleased to assist you for any issue you may have.