What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Why my sub-user is unable to view submissions?

    Asked by drkaul on May 15, 2017 at 03:23 AM

    I have a subaccount so I can read forms. Unfortunately, I can only read one line from the form? What can I do?

  • Profile Image
    JotForm Support

    Answered by Nik_C on May 15, 2017 at 03:55 AM

    Your data is stored on US servers:

    And your sub-users data is stored in EU:

    So you should uncheck the Store data for your sub-user so his data will be stored on US servers as well. Just go to this link: https://support.jotform.com/myaccount/data while logged into your sub-user's account.

    If you have any further questions please let us know.

    Thank you!

  • Profile Image

    Answered by drkaul on May 15, 2017 at 05:33 AM

    ok. perfect. i transfered the main user's data and the sub-user's data zu EU. In the future it will happen automatically, so that the sub-user can see the data without any action by the main-user?

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    JotForm Support

    Answered by amy on May 15, 2017 at 06:23 AM


    Yes, it is sufficient that both accounts' data are stored on the same server. No further action is necessary.

    Please, let us know if you need further assistance.

    Thank you.

    Kindest Regards.