Why my sub-user is unable to view submissions?

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    drkaul
    Asked on May 15, 2017 at 03:23 AM

    I have a subaccount so I can read forms. Unfortunately, I can only read one line from the form? What can I do?

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    Nik_C
    Answered on May 15, 2017 at 03:55 AM

    Your data is stored on US servers:

    And your sub-users data is stored in EU:

    So you should uncheck the Store data for your sub-user so his data will be stored on US servers as well. Just go to this link: https://support.jotform.com/myaccount/data while logged into your sub-user's account.

    If you have any further questions please let us know.

    Thank you!

  • Profile Image
    drkaul
    Answered on May 15, 2017 at 05:33 AM

    ok. perfect. i transfered the main user's data and the sub-user's data zu EU. In the future it will happen automatically, so that the sub-user can see the data without any action by the main-user?

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    amy
    Answered on May 15, 2017 at 06:23 AM

    Hi,

    Yes, it is sufficient that both accounts' data are stored on the same server. No further action is necessary.

    Please, let us know if you need further assistance.

    Thank you.

    Kindest Regards.