- drkaulAsked on May 15, 2017 at 03:23 AM
I have a subaccount so I can read forms. Unfortunately, I can only read one line from the form? What can I do?
- JotForm SupportNik_CAnswered on May 15, 2017 at 03:55 AM
Your data is stored on US servers:
And your sub-users data is stored in EU:
So you should uncheck the Store data for your sub-user so his data will be stored on US servers as well. Just go to this link: https://support.jotform.com/myaccount/data while logged into your sub-user's account.
If you have any further questions please let us know.
- drkaulAnswered on May 15, 2017 at 05:33 AM
ok. perfect. i transfered the main user's data and the sub-user's data zu EU. In the future it will happen automatically, so that the sub-user can see the data without any action by the main-user?
- JotForm SupportamyAnswered on May 15, 2017 at 06:23 AM
Yes, it is sufficient that both accounts' data are stored on the same server. No further action is necessary.
Please, let us know if you need further assistance.