Email address added to bounce list frequently

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    plantt
    Asked on May 15, 2017 at 03:45 AM

    Hi, Just querying the bounce list. I have had a few issues with forms not getting through because of this. Is there anything I can do to reduce how often this happens?

     

    Thanks

    schnzr@outlook.com

  • Profile Image
    amy
    Answered on May 15, 2017 at 04:12 AM

    Hi,

    There are several reasons why your email address is bouncing but usually, the reason is email service provider.

    An email address usually gets added to the bounce list if the recipient's inbox is full, the mail server was unavailable at the time that the email was being sent, or if the email server is rejecting the email due to suspected spam.

    If your e-mail address is in bounce list, you should remove it from it in order to receive notifications. You can follow this user guide to remove your e-mail address from the bounce list. 

    To prevent further bouncing related issues, please see our guide here: How to Prevent Email Bouncing Related Issues

    Especially, it's recommended to setup SMTP o prevent the bounce issues: How to Setup SMTP for a Form 

    Also, please inform us before you remove your e-mail address from the bounce list in order to understand its reason. 

    If you need further assistance, please let us know.

    Kindest Regards.