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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    My email address gets into the bounce list and I am not notified about it

    Asked by klausdyba on May 15, 2017 at 07:11 AM

    Hi ! I just figured out that my email was on your bouncelist. However I didnt got an email notification. By this I lost 10 Appointments. I dont log in everyday into jotform. 

     

    This is bad! Do I have to face this situation again (I mean to be on a bounce List). And why am I on the bounce List??

     

    Klaus

     

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    JotForm Support

    Answered by Welvin on May 15, 2017 at 07:46 AM

    I'm sorry to say, but we don't have a feature to notify form owners when their email addresses get into our bounce list. We have this workaround: https://www.jotform.com/help/403-How-to-Get-Notified-if-Email-Alerts-Failed-to-Send. This is a bit advance. If you want to implement this, but can't get it to work, let us know so we can check and help you about it.

    As for the bounce/block emails, you only have three (3) based on our email log. You can also check this under your account history section:

    https://www.jotform.com/help/293-How-to-view-all-your-form-Email-History

    You can prevent this from happening in the future by doing the following:

    1. Add noreply@jotform.com to your safe sender or contact list.

    2. Add jotform.com to your safe domain list.

    3. If you can whitelist a list of IP Addresses, you can find our listing here: https://www.jotform.com/help/145-Whitelisting-JotMails-IP-Addresses.

     

    For more information, please read the following guides:

    https://www.jotform.com/help/208-How-to-Prevent-Email-Bouncing-Related-Issues

    https://www.jotform.com/help/364-Why-I-am-not-receiving-email-notifications