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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    How to edit submission data without sending the payment again?

    Asked by dabat on May 15, 2017 at 08:09 AM
    3. If we for some reason want to alter any info on the admin side- can we do that just on the first page and not including approving the payment again?
  • Profile Image
    JotForm Support

    Answered by ashwin_d on May 15, 2017 at 08:09 AM

    Hello Daniel,

    Yes you can edit the submission from form's submission page. You can edit all form fields data except payment data which is anyway not allowed to be edited.


    You may like to take a look at the following guide on how to edit your submission data:  https://www.jotform.com/help/325-How-to-Edit-Submissions-Made-on-Your-Forms 

    Hope this helps.

    Do get back to us if you have any questions.

    Thank you!

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    JotForm Support

    Answered by seth on May 16, 2017 at 07:57 AM


    Your last message didn't reach us. Please open this link on your browser after logging in to your JotForm account:


    Then, use our text editor to send us your reply.

    Awaiting your response.

  • Profile Image

    Answered by dabat on May 18, 2017 at 05:44 AM

    New try;-)

    We offer a signup to a running event. The price is increased in steps the closer we get to the event.

    So the person signs up for $25 in January and comes back in March with a change in the contact details. The product price (Stripe widget) is now $40 and when the confirmation (edit-email) is sent out the new price that he or she didn't pay is in it. Any way to go around that?


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    JotForm Support

    Answered by seth on May 18, 2017 at 07:13 AM

    I tested the issue, and see that it is not possible to avoid the change of price on the form. However, if you are not sending the autoresponder email on edit, you can hide the payment field on the edit action on the form. You need two extra widgets on your form that are hidden. You will collect the date and URL of the form views and with a condition, you can hide payment field on the form while a user edits it. 

    If you want to setup this kind of workaround, we can help you to build it. Please confirm that it is suitable for you. Please see this thread for the details of the workaround:


    Please note that if you are sending auto-response email on edit, the payment information will also be sent. Another way to avoid this is not to send payment information on auto-responders.

    Awaiting your response.