What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    I need to downgrade my account

    Asked by gregstotler on May 15, 2017 at 09:03 AM

    Please let me know how to manually downgrade my account.

  • Profile Image
    JotForm Support

    Answered by amy on May 15, 2017 at 09:28 AM


    When I check your account, I see that your account has been already scheduled to downgrade. You will be in our free plan on May 28th, 2017. 

    Also, I see that your payment method is PayPal. Please make sure that you have already cancelled your subscription on PayPal. You can follow the user guide which I have shared with you below:

    How Can I Cancel My PayPal Subscription?

    If you need further assistance, please let us know.

    Thank you for contacting us.

    Kindest Regards.