- gregstotlerAsked on May 15, 2017 at 09:03 AM
Please let me know how to manually downgrade my account.
- JotForm SupportamyAnswered on May 15, 2017 at 09:28 AM
When I check your account, I see that your account has been already scheduled to downgrade. You will be in our free plan on May 28th, 2017.
Also, I see that your payment method is PayPal. Please make sure that you have already cancelled your subscription on PayPal. You can follow the user guide which I have shared with you below:
If you need further assistance, please let us know.
Thank you for contacting us.