I need to downgrade my account

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    gregstotler
    Asked on May 15, 2017 at 09:03 AM

    Please let me know how to manually downgrade my account.

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    amy
    Answered on May 15, 2017 at 09:28 AM

    Hi,

    When I check your account, I see that your account has been already scheduled to downgrade. You will be in our free plan on May 28th, 2017. 

    Also, I see that your payment method is PayPal. Please make sure that you have already cancelled your subscription on PayPal. You can follow the user guide which I have shared with you below:

    How Can I Cancel My PayPal Subscription?

    If you need further assistance, please let us know.

    Thank you for contacting us.

    Kindest Regards.