What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    I connected my Square account with JotForm and clients have made payments, but the money has not come through to me. Where is it?

    Asked by wdesarno on May 15, 2017 at 11:09 AM
    Page URL:
    https://form.jotform.us/71174593661158

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    JotForm Support

    Answered by Kiran on May 15, 2017 at 11:33 AM

    I have checked your JotForm and see that there are 2 submissions with the payments. I see that the payments are processed successfully since they are displaying the payer information. Please be noted that JotForm can only forward the form filled information to Square to complete the payment process. Based on the response received from the payment gateway, it is displayed on the form whether the payment is successful or not. Since the two submissions on the form seems to be having the payment processed successfully, we request you to check with Square support by providing them with the Transaction number displayed in the submissions.

    Hope this information helps! Let us know if you need any further assistance. We will be happy to assist.  

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    Answered by wdesarno on May 16, 2017 at 06:17 PM

    My clients said these payments never were charged to their cards. Could you please help me figure this out? I've had to take different forms of payment and it has been a big hassle. 

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    JotForm Support

    Answered by BDAVID on May 16, 2017 at 06:54 PM

    The reason why they are not being charged is due to the configuration in your Square payment field. It is in sandbox mode:

    Please set that field to live mode, and make sure your Square account credentials is for the live mode too. Let us know if you need more help.