- wdesarnoAsked on May 15, 2017 at 11:09 AMPage URL:
- JotForm SupportKiranAnswered on May 15, 2017 at 11:33 AM
I have checked your JotForm and see that there are 2 submissions with the payments. I see that the payments are processed successfully since they are displaying the payer information. Please be noted that JotForm can only forward the form filled information to Square to complete the payment process. Based on the response received from the payment gateway, it is displayed on the form whether the payment is successful or not. Since the two submissions on the form seems to be having the payment processed successfully, we request you to check with Square support by providing them with the Transaction number displayed in the submissions.
Hope this information helps! Let us know if you need any further assistance. We will be happy to assist.
- wdesarnoAnswered on May 16, 2017 at 06:17 PM
My clients said these payments never were charged to their cards. Could you please help me figure this out? I've had to take different forms of payment and it has been a big hassle.
- JotForm SupportBDAVIDAnswered on May 16, 2017 at 06:54 PM
The reason why they are not being charged is due to the configuration in your Square payment field. It is in sandbox mode:
Please set that field to live mode, and make sure your Square account credentials is for the live mode too. Let us know if you need more help.