What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    I cancelled my account quite some time ago. I am still being charged and it is impossible to communicate with you guys.

    Asked by BrettLabit on July 17, 2012 at 05:48 PM
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    Answered by jeanettebmz on July 17, 2012 at 06:12 PM

    Hello Brett

    Please accept our apologies for this inconvenience

    I have cancelled your subscription and have refunded the charge. You should see it reflected in you bank statement within 10 days

    Best regards

    Jeanette

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    Answered by BrettLabit on July 17, 2012 at 06:14 PM

    Thanks Jeanette for acting on this so quickly.  That does alot to change my impression.

    Brett

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    Answered by jeanettebmz on July 17, 2012 at 06:41 PM

    I am very pleased to hear that Brett! Keep enjoying your free account .

    Cheers!

    Jeanette