Plan Subscription

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    Broyer
    Asked on May 15, 2017 at 02:08 PM

    I was added onto a paid account, but am allowed allowed limited submissions. Is there a way to verify I am part of the paid account?

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    John_Benson
    Answered on May 15, 2017 at 03:21 PM

    I checked your account and it is under the free account. I also noticed that you don't have forms and only shared forms by the account user "metroaging" which is under the Bronze plan subscription. 

    A sub-user can only manage forms and submissions but it is not shared with the monthly limits of the main account. A sub-user is like a regular other accounts and it is not shared with the main account. If you want to upgrade your account, please follow this guide: https://www.jotform.com/help/331-How-to-Upgrade-My-Account.

    If you have questions, please message us again. Thank you.

    Related link:
    How-to-Share-Forms-with-a-Sub-account-User