What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Plan Subscription

    Asked by Broyer on May 15, 2017 at 02:08 PM

    I was added onto a paid account, but am allowed allowed limited submissions. Is there a way to verify I am part of the paid account?

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    JotForm Support

    Answered by John_Benson on May 15, 2017 at 03:21 PM

    I checked your account and it is under the free account. I also noticed that you don't have forms and only shared forms by the account user "metroaging" which is under the Bronze plan subscription. 

    A sub-user can only manage forms and submissions but it is not shared with the monthly limits of the main account. A sub-user is like a regular other accounts and it is not shared with the main account. If you want to upgrade your account, please follow this guide: https://www.jotform.com/help/331-How-to-Upgrade-My-Account.

    If you have questions, please message us again. Thank you.

    Related link:
    How-to-Share-Forms-with-a-Sub-account-User