Extra fields in published form that are NOT on Builder

  • Profile Image
    newsong
    Asked on May 15, 2017 at 02:27 PM

    I have emailed a couple of different times and also posted to the forum and still have not gotten a matter taken care of.

    There are items on a form for Youth Camp registration in our published form that are not in the built form, so I cannot delete them. I have posted a note for registrants, but it looks incredibly unprofessional.

    Here's a picture of the extra fields as showing up on the published form at the end of "Camper 1" information.

     

    And here is a picture of what the form looks like in the Builder.

     

    As requested before by someone at JotForm, I have cleared all cache, both it JotForm and in various browsers, and these fields are still showing up.

     

  • Profile Image
    Sven
    Answered on May 15, 2017 at 03:30 PM

    Hi, 

    Sorry for the inconvenience, 

    I checked your form and I can see that you have a lot of conditions that are missing fields, please see:

     

    I cloned your form, deleted these conditions and now the form displays normally. Please see below:

     

    Please delete these conditions, that will fix the issue.

     

    Here's my cloned version of your form, you can review/clone it via this URL:

    https://form.jotformpro.com/71346213031947

     

    Here's how to clone an existing form to your account:

    https://www.jotform.com/help/42-How-to-Clone-an-Existing-Form-from-a-URL

     

    Thank you!

  • Profile Image
    newsong
    Answered on May 15, 2017 at 04:28 PM

    Thank you SO MUCH! That fixed it!