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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Conditions: Valid conditions are being removed when re-ordered in search or field view mode

    Asked by Wtfuck on May 15, 2017 at 03:38 PM

    Hi !

    I have some serious problem about conditions with the search function !!

    Could you please help me to reverse it ? I try to use Revision History but didn't work well ! :/

    SEE VIDEO GIF for the problem in live on my clonned form

    Orginal form : https://form.jotform.com/71283072276961

    Cloned one : https://form.jotform.com/71345512984965

     

    By the way it fucked all my form too I don't know why...

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    JotForm Support

    Answered by Mike on May 15, 2017 at 05:09 PM

    Thank you for your report. I was able to reproduce the issue. A bug report has been escalated to our developers.

    It appears that conditions are being removed when you re-order them in search mode or when you view conditions related to a specific field.

    I am sorry to inform you but we cannot restore conditions if they are missing in revision history. I would like to suggest cloning the original form once again to have a cloned form with conditions.

    We will get back to you once the issue is fixed. However, it will not restore the conditions which were removed.

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    Answered by Wtfuck on May 15, 2017 at 05:12 PM

    That sad !

    Will need to rebuild all the missing conditions... :(

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    Answered by Wtfuck on May 15, 2017 at 06:13 PM

    By the way can you make it easier to create/manage Condition ?

    It's not user friendly at all ! Here is an example that bother me !

    After editing one condition it go up immediately after saving the change. I want to stay on the EXACT Position when I was when entering inside condition.

    Can you do that for me and all jotform user ?

    And better can you change the color also of the last added or edited condition to be easily recognized

    There is few Customers here that are interested about making Jotform Better. So please listen to your Customers

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    JotForm Support

    Answered by Rose on May 25, 2017 at 10:08 AM

    We are sorry for this inconvenience. 

    I was informed by the developer who was assigned to this ticket. The issue should be fixed now. Could you please check and let us know if it still persists on your end?

    If you have more questions, please feel free to contact us. We would be pleased to assist you for any issue you may have. 

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    Answered by Wtfuck on May 25, 2017 at 10:35 AM

    If by fixed you mean you disable the option to re-order in search mode the dropdown view... Yes

    But I also notice that dropdown function inside conditions doesn't work anymore See my picture

     

     

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    JotForm Support

    Answered by david on May 25, 2017 at 01:04 PM

    I see what you mean regarding the dropdown menu when viewing conditions for a field:

    Most of the other fields are inaccessible from that menu. 

    I will add a note to this ticket to see if the fix for the original issue is what caused this.