What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Keeping logo on mobile version of forms

    Asked by Montserrat_CampusLife on May 15, 2017 at 03:49 PM

    Hi I use a standard logo across my form but I have just realized whenever I open it on a phone the logo disappears.  Is there a way to make it where the logo stays?  Thank you!

    Page URL:
    https://form.jotform.us/Montserrat_CampusLife/club-proposal-form

  • Profile Image
    JotForm Support

    Answered by jonathan on May 15, 2017 at 04:55 PM

    I was able to reproduced the issue when on mobile browser also.

     

    Allow me some more time to identify a fix. I'll be back shortly.

  • Profile Image
    JotForm Support

    Answered by jonathan on May 15, 2017 at 05:39 PM

    There is a glitch with the JotForm default cover logo not appearing when using mobile browser. I will notify our dev team about this so that they can check and do a fix on it.

    For now, the workaround I have come up with is to use Image field instead to be used us the cover logo of your form.

    Steps:

    #1 Add the Image field on the form and use your image URL/link on it.

     

    #2 Make sure in the Advance Designer you remove the cover logo image you previously used on the form.

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    When done correctly, the image logo should be visible when using mobile browsers as well.

     

    Here is my test form https://form.jotformpro.com/71347102922954 you can test also.

    Let us know if you need further assistance.