Keeping logo on mobile version of forms

  • Profile Image
    Montserrat_CampusLife
    Asked on May 15, 2017 at 03:49 PM

    Hi I use a standard logo across my form but I have just realized whenever I open it on a phone the logo disappears.  Is there a way to make it where the logo stays?  Thank you!

  • Profile Image
    jonathan
    Answered on May 15, 2017 at 04:55 PM

    I was able to reproduced the issue when on mobile browser also.

     

    Allow me some more time to identify a fix. I'll be back shortly.

  • Profile Image
    jonathan
    Answered on May 15, 2017 at 05:39 PM

    There is a glitch with the JotForm default cover logo not appearing when using mobile browser. I will notify our dev team about this so that they can check and do a fix on it.

    For now, the workaround I have come up with is to use Image field instead to be used us the cover logo of your form.

    Steps:

    #1 Add the Image field on the form and use your image URL/link on it.

     

    #2 Make sure in the Advance Designer you remove the cover logo image you previously used on the form.

    ---

    When done correctly, the image logo should be visible when using mobile browsers as well.

     

    Here is my test form https://form.jotformpro.com/71347102922954 you can test also.

    Let us know if you need further assistance.