- Montserrat_CampusLifeAsked on May 15, 2017 at 03:49 PM
Hi I use a standard logo across my form but I have just realized whenever I open it on a phone the logo disappears. Is there a way to make it where the logo stays? Thank you!
- JotForm SupportjonathanAnswered on May 15, 2017 at 04:55 PM
I was able to reproduced the issue when on mobile browser also.
Allow me some more time to identify a fix. I'll be back shortly.
- JotForm SupportjonathanAnswered on May 15, 2017 at 05:39 PM
There is a glitch with the JotForm default cover logo not appearing when using mobile browser. I will notify our dev team about this so that they can check and do a fix on it.
For now, the workaround I have come up with is to use Image field instead to be used us the cover logo of your form.
#1 Add the Image field on the form and use your image URL/link on it.
#2 Make sure in the Advance Designer you remove the cover logo image you previously used on the form.
When done correctly, the image logo should be visible when using mobile browsers as well.
Here is my test form https://form.jotformpro.com/71347102922954 you can test also.
Let us know if you need further assistance.