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Montserrat_CampusLifeAsked on May 15, 2017 at 3:49 PM
Hi I use a standard logo across my form but I have just realized whenever I open it on a phone the logo disappears. Is there a way to make it where the logo stays? Thank you!
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jonathanReplied on May 15, 2017 at 4:55 PM
I was able to reproduced the issue when on mobile browser also.
Allow me some more time to identify a fix. I'll be back shortly.
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jonathanReplied on May 15, 2017 at 5:39 PM
There is a glitch with the JotForm default cover logo not appearing when using mobile browser. I will notify our dev team about this so that they can check and do a fix on it.
For now, the workaround I have come up with is to use Image field instead to be used us the cover logo of your form.
Steps:
#1 Add the Image field on the form and use your image URL/link on it.
#2 Make sure in the Advance Designer you remove the cover logo image you previously used on the form.
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When done correctly, the image logo should be visible when using mobile browsers as well.
Here is my test form https://form.jotformpro.com/71347102922954 you can test also.
Let us know if you need further assistance.