What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Auto-response with conditions

    Asked by Jeff Howard  on May 15, 2017 at 03:55 PM

    Hello,

    My name is Emily and I am working with Jeff on a project and creating a jotform for specific classes that clients can sign up online to attend and was wondering if there is a way to do the following once a class is booked:

    1. Can we generate an auto response to the person's email with the details they just selected/signed up for?

    2. Can we also generate an auto reminder 24 hours before the selected class time?

    please let us know....thank you!

    Page URL:
    https://form.jotform.com/62464732966163

  • Profile Image
    JotForm Support

    Answered by Jan on May 15, 2017 at 05:27 PM

    1. Can we generate an auto response to the person's email with the details they just selected/signed up for?

    You can customize the autoresponder email in the Emails wizard. You can change the font, alignment, table and insert an image. Also, you can remove the fields that are not needed. The "Form Fields" drop down allows you to insert the field's unique name.

    Please take note that you can create multiple autoresponder emails and use conditions on it. In this way, if condition 1 is met, then autoresponder 1 will be sent to the user. Here's a helpful guide: How-to-Send-Email-Based-on-User-s-Answer.

     

    2. Can we also generate an auto reminder 24 hours before the selected class time?

    Yes, you can send the autoresponder email at a later time. This option is available in the "Advanced" tab of the autoresponder.

     

    Related guide: Setting-Up-an-Autoresponder-Email.

    Hope that helps. If you need further assistance, let us know. Thank you.