Why is the Submission ID not showing up on emails?

Hey JF,

We rely on Submission IDs being included our form notification emails, but sometimes they don't come through. Most recently, it has happened with the attached form. I have checked to see that the email is set up to include that data. It does come through when I do a test email, but when a customer fills out the form, we don't get that top line of the form data.

Please help me identify why this is happening?

Thanks!

Hey there too 😊 I checked the most recent Email Notifications generated by this form https://www.jotform.com/71315890295966 and confirmed they don't have the Comment/Check ID section.

I ran some tests on my own forms but failed to reproduce this behavior though. There's a chance the template you have is corrupted. Can you try deleting your Email Notification then re-add it?

This will cause the template to be in its default state with all fields added. Once you're done re-adding it, just add the Submission ID back to the template as the first entry right at the top of the table.

Related guides:

How-to-Delete-Notifications-Autoresponder

Setting-Up-Email-Notifications 

How-to-Edit-the-Email-Template-for-Notifications-and-Autoresponders