Why is the Submission ID not showing up on emails?

  • Profile Image
    orymca
    Asked on May 15, 2017 at 04:19 PM

    Hey JF,

    We rely on Submission IDs being included our form notification emails, but sometimes they don't come through. Most recently, it has happened with the attached form. I have checked to see that the email is set up to include that data. It does come through when I do a test email, but when a customer fills out the form, we don't get that top line of the form data.

    Please help me identify why this is happening?

    Thanks!

  • Profile Image
    Jim_R
    Answered on May 15, 2017 at 05:52 PM

    Hey there too 😊 I checked the most recent Email Notifications generated by this form https://www.jotform.com/71315890295966 and confirmed they don't have the Comment/Check ID section.

    I ran some tests on my own forms but failed to reproduce this behavior though. There's a chance the template you have is corrupted. Can you try deleting your Email Notification then re-add it?

    This will cause the template to be in its default state with all fields added. Once you're done re-adding it, just add the Submission ID back to the template as the first entry right at the top of the table.

    Related guides:

    How-to-Delete-Notifications-Autoresponder

    Setting-Up-Email-Notifications 

    How-to-Edit-the-Email-Template-for-Notifications-and-Autoresponders