Account autosuspended

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    Hugo  
    Asked on May 15, 2017 at 04:25 PM

    Buen dia, quiero entrar a mi cuenta Jotform mediante usuario y contraseña y me dice que mi cuenta fue autosuspendida, y en mis formularios me dicen que estan desactivados, y los necesito, ayuda por favor. Mi usuario es rulosn y mi correo es vichu_snopy@hotmail.com 

    Gracias 

     

  • Profile Image
    Jan
    Answered on May 15, 2017 at 06:03 PM

    Your account (rulosn) is currently suspended. Our phishing tool suspended your account automatically. I checked your forms and I can see that you are asking for usernames and passwords.

    Collecting login credentials are not allowed here in JotForm. Please check our terms of use.

    We need to remove the guilty fields first so that we can re-activate your account. If that is okay with you, please let us know.

    We'll wait for your reply. Thank you.

  • Profile Image
    Hugo  
    Answered on May 15, 2017 at 09:43 PM
    Ok, me parece bien, modifiquenlo y me avisan cuando ya este disponible el formulario.
    Saludos
    ________________________________
    De: JotForm
    Enviado: lunes, 15 de mayo de 2017 05:03 p. m.
    Para: vichu_snopy@hotmail.com
    Asunto: Re: Account autosuspended
    A new response has been received:
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    Answered by Jan
    Your account (rulosn) is currently suspended. Our phishing tool suspended your account automatically. I checked your forms and I can see that you are asking for usernames and passwords.
    [https://www.jotform.com/uploads/forum/Jan/149488533105%20-%2016%20-%20zgm3j.png]
    Collecting login credentials are not allowed here in JotForm. Please check our terms of use.
    We need to remove the guilty fields first so that we can re-activate your account. If that is okay with you, please let us know.
    We'll wait for your reply. Thank you.
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    Aury
    Answered on May 15, 2017 at 11:31 PM

    Para reactivar su cuenta, se han removido los campos de los formularios ya indicados. Por favor absténgase de incluir ese tipo de información en sus formularios para evitar una futura suspensión  de la cuenta.

    Cordiales Saludos