What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Account autosuspended

    Asked by Hugo   on May 15, 2017 at 04:25 PM

    Buen dia, quiero entrar a mi cuenta Jotform mediante usuario y contraseña y me dice que mi cuenta fue autosuspendida, y en mis formularios me dicen que estan desactivados, y los necesito, ayuda por favor. Mi usuario es rulosn y mi correo es vichu_snopy@hotmail.com 

    Gracias 

     

  • Profile Image
    JotForm Support

    Answered by Jan on May 15, 2017 at 06:03 PM

    Your account (rulosn) is currently suspended. Our phishing tool suspended your account automatically. I checked your forms and I can see that you are asking for usernames and passwords.

    Collecting login credentials are not allowed here in JotForm. Please check our terms of use.

    We need to remove the guilty fields first so that we can re-activate your account. If that is okay with you, please let us know.

    We'll wait for your reply. Thank you.

  • Profile Image

    Answered by Hugo   on May 15, 2017 at 09:43 PM
    Ok, me parece bien, modifiquenlo y me avisan cuando ya este disponible el formulario.
    Saludos
    ________________________________
    De: JotForm
    Enviado: lunes, 15 de mayo de 2017 05:03 p. m.
    Para: vichu_snopy@hotmail.com
    Asunto: Re: Account autosuspended
    A new response has been received:
    [JOTFORM]/www.jotform.com>
    Online Form Builder JotForm
    www.jotform.com
    If you need online forms for generating leads, distributing surveys, collecting payments and more, JotForm is for you. Learn more about how we can help.
    Answered by Jan
    Your account (rulosn) is currently suspended. Our phishing tool suspended your account automatically. I checked your forms and I can see that you are asking for usernames and passwords.
    [https://www.jotform.com/uploads/forum/Jan/149488533105%20-%2016%20-%20zgm3j.png]
    Collecting login credentials are not allowed here in JotForm. Please check our terms of use.
    We need to remove the guilty fields first so that we can re-activate your account. If that is okay with you, please let us know.
    We'll wait for your reply. Thank you.
    View this thread on browser Unsubscribe Thread
    1494885817
    ...
  • Profile Image
    JotForm Support

    Answered by Aury on May 15, 2017 at 11:31 PM

    Para reactivar su cuenta, se han removido los campos de los formularios ya indicados. Por favor absténgase de incluir ese tipo de información en sus formularios para evitar una futura suspensión  de la cuenta.

    Cordiales Saludos