What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Email keeps getting to bounce list

    Asked by dentalteam on May 15, 2017 at 05:02 PM

    The email linked to this account chambedj@hotmail.com keeps getting put as spam email adn then I miss lead unless I login and change it.  I want every time my email get placed like this to get a notification or just not let it happen.

     

    How do you fix this?

     

    I am losing money because this is happening. 

     

    If there is not remedy I will just need to find another form provider

     

    Thanks

     

    Dan

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    JotForm Support

    Answered by Mike on May 15, 2017 at 07:07 PM

    An email address is usually added to our bounce list when we receive a rejection message from recipient email server upon an email delivery attempt.

    You may consider switching the email recipient address. For example @gmail addresses work very well with JotForm.

    We can also recommend a custom SMTP sender on forms. The bounces will be handled by your email server in this case.

    Note, that our bounce list does not block form submissions, you can view submitted entries from submissions page. Also, we provide Mac OS, iOS and Android Apps with submission push notifications.

    If you need any further assistance, please let us know.