What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Forms not downloading into recipient email

    Asked by eriang_12 on May 15, 2017 at 05:26 PM

    Forms from our Subway website for electronic mail are coming into Jot Form but are not coming into IPC/Telerx.  Last time this happen you had to reset the system because of a bounce back.  

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    JotForm Support

    Answered by jonathan on May 15, 2017 at 07:26 PM

    It is possible the recipient email is in bounce list again. You can check it while logon to your username.

    Follow this user guide: How-to-Remove-Your-Email-Address-from-Bounce-List

    Use the bounce email tool to check and remove the recipient email if its blocked or in bounce list.

    Let us know if issue persist.