Forms not downloading into recipient email

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    eriang_12
    Asked on May 15, 2017 at 05:26 PM

    Forms from our Subway website for electronic mail are coming into Jot Form but are not coming into IPC/Telerx.  Last time this happen you had to reset the system because of a bounce back.  

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    jonathan
    Answered on May 15, 2017 at 07:26 PM

    It is possible the recipient email is in bounce list again. You can check it while logon to your username.

    Follow this user guide: How-to-Remove-Your-Email-Address-from-Bounce-List

    Use the bounce email tool to check and remove the recipient email if its blocked or in bounce list.

    Let us know if issue persist.