What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Form Calculation widget is not working in form.

    Asked by Sugarbeez on May 15, 2017 at 08:08 PM

    I have followed the instructions for making a partial payment with Paypal, but it just is not working.  Please help?   Below is my form.  Can you tell me what I am doing wrong?  I do not have it on my website because I have not been able to work out the bugs. 

     

    https://form.jotform.us/71347496169165

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    JotForm Support

    Answered by ashwin_d on May 15, 2017 at 11:18 PM

    Hello Sugarbeez,

    Authentication form can't be used in JotForm

    I did test your form and I am able to replicate the issue you are having. For some reason, the calculation does not seems to work in your form. Let me test this issue and get back to you soon. 

    Thank you!

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    JotForm Support

    Answered by ashwin_d on May 16, 2017 at 04:09 AM

    Hello Sugarbeez,

    I am not sure what is causing this issue in your form. The calculations does not work. I also cloned your form and I am able to replicate the issue in cloned form as well. I am reporting it to our backend team. We will get back to you as soon as we have any update from them.

    I have created a new identical form. Please take at the following form and see if this works as expected:  https://form.jotform.com/71352260377959

    Feel free to clone this form in your account and start using it. The following guide should help you in form cloning:  https://www.jotform.com/help/42-How-to-Clone-an-Existing-Form-from-a-URL

    Thank you!

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    JotForm Support

    Answered by NeilVicente on May 17, 2017 at 07:14 AM

    Hi there,

    This is now fixed. Your form's calculations should now work as expected.

    Regards,

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    Answered by Sugarbeez on May 17, 2017 at 08:43 AM
    Thank you so much!!
    Sweetly,
    Tracy
    Sent from my iPhone
    ...