File upload form randomly not saving files in jotform and dropbox

  • Profile Image
    Asked on July 17, 2012 at 10:44 PM


    I have a form to upload files so I can verify that the people is going to associate to my organization meets the minimum requirements.

    Sometimes, some files they upload are not saved in JotForm and some other times, they are saved in jotform but two or three of them are not saved in the Dropbox account I have connected to the form.

    I tried to upload several times the same set of files and the number of files missing varies each time I submit them.

    The account name is Ectatomma, and the form is here and embedded here:




  • Profile Image
    Answered on July 17, 2012 at 11:09 PM

    Please modify your form's URLin your embedded code into google sites



    Because we have had problems with our CDN servers ( http://form  )


    Let us know if you still have problems .


  • Profile Image
    Answered on March 13, 2013 at 11:13 AM

    I'm having this problem too that files that users uploaded aren't appearing in Jotform. One user reported that just two out of the 12 files she uploaded made it to us.

    My page is:

    This is a showstopper issue for us.

    Please help!


  • Profile Image
    Answered on March 13, 2013 at 12:24 PM

    @ photos2video,

    Can you please create a seperate thread for your concern? I have made several tests using different URLs but I still can reflect with the problem. Creating a new thread would give allow us to create a report for this and to focus on your concern only. 

    Thank you.

  • Profile Image
    Answered on March 13, 2013 at 12:58 PM

    Okay, I started a new thread:


    Looking forward to your help,

    Thank you,

    Carl (photos2video)