What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Quota says over, but I paid for it.

    Asked by MAYoungGunners on May 15, 2017 at 09:07 PM

    My subscription to upgrade has been done, paid for, yet showing over the limit. Please advise

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    JotForm Support

    Answered by Aury on May 15, 2017 at 11:00 PM

    Hello,

    You have purchased a Storage plan, this plan allows you to store unlimited submissions, however, the allotted upload space is 100MB, your account shows 251.61MB space used.

    In order to enable your forms, you may consider to upgrade the account to a paid subscription or to download all uploaded files, here you are these guidelines: https://www.jotform.com/help/356-How-to-Download-the-Submission-Files.

    I hope this information helps.

    Best Regards.