Quota says over, but I paid for it.

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    Asked on May 15, 2017 at 09:07 PM

    My subscription to upgrade has been done, paid for, yet showing over the limit. Please advise

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    Answered on May 15, 2017 at 11:00 PM


    You have purchased a Storage plan, this plan allows you to store unlimited submissions, however, the allotted upload space is 100MB, your account shows 251.61MB space used.

    In order to enable your forms, you may consider to upgrade the account to a paid subscription or to download all uploaded files, here you are these guidelines: https://www.jotform.com/help/356-How-to-Download-the-Submission-Files.

    I hope this information helps.

    Best Regards.