What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    My account is labelled as autosuspended?

    Asked by Marcus Davidson  on May 15, 2017 at 09:30 PM

    My jotform isn't logging me in and says it's autosuspended. I've tried verifying my email but it says the link is broken. Can this be corrected? I have a form that I spent a lot of time on but cannot access.


    Thank you.

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    JotForm Support

    Answered by Aury on May 15, 2017 at 11:08 PM


    Your account is suspended due that you are requesting log in credentials in plain text fields on your form "SEO Submission Form".

    Gathering this type of data in plain text fields will violate our Terms of use, as this is only allowed through encryption along database administration; and our forms do not provide this type of method.

    We have removed the guilty fields on this form and reactivate the account. You must refrain from doing a new form like that to prevent a potential suspension of your account.

    Best Regards.