What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Paypal: Everything showing as an incomplete payment

    Asked by lorentodd on May 15, 2017 at 11:36 PM


    We are running a walk-a-thon using this form: https://www.jotform.com/submissions/70988618440264

    It was working fine this morning until we switched the PayPal email addess to a different PayPal account. Since then, payments are still going through, but all submissions are ending up under "incomplete payments". How can this be fixed ASAP?


    thank you!

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    JotForm Support

    Answered by EltonCris on May 16, 2017 at 01:54 AM

    You need to enable IPN in the Paypal account you're using. That is required for the submissions to be processed properly.

    IPN settings can be found in your Paypal account under Profile > Instant Payment Notification preferences


    For your Paypal-integrated form to work with JotForm, IPN Message Delivery needs to be enabled. Enabling IPN requires a default notification URL. You can enter any Notification URL, but for JotForm-initiated Paypal transactions, the URL will always be overridden with https://www.jotform.com/ipns/paypal.php

    Check this FAQ page for more information on how to resolve this problem.


    If you have more questions, let us know.