Paypal: Everything showing as an incomplete payment

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    Asked on May 15, 2017 at 11:36 PM


    We are running a walk-a-thon using this form:

    It was working fine this morning until we switched the PayPal email addess to a different PayPal account. Since then, payments are still going through, but all submissions are ending up under "incomplete payments". How can this be fixed ASAP?


    thank you!

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    Answered on May 16, 2017 at 01:54 AM

    You need to enable IPN in the Paypal account you're using. That is required for the submissions to be processed properly.

    IPN settings can be found in your Paypal account under Profile > Instant Payment Notification preferences

    For your Paypal-integrated form to work with Jotform, IPN Message Delivery needs to be enabled. Enabling IPN requires a default notification URL. You can enter any Notification URL, but for JotForm-initiated Paypal transactions, the URL will always be overridden with

    Check this FAQ page for more information on how to resolve this problem.

    If you have more questions, let us know.