What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    We have lost our forms

    Asked by Katherine Cheyne on May 16, 2017 at 10:28 AM

    We had renewed our subscription and when we logged into our account today, all of our forms were gone! What happened? Are we able to get our forms back?

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    JotForm Support

    Answered by amy on May 16, 2017 at 11:35 AM


    When I check your email address, I have found two Jotform accounts which are related to this email address: som@specialolympics.mb.ca.

    One of them is on our free plan and its status is "dormant". The nickname of this account is "SpecialO" and there are no forms in it. Your premium account's nickname is "kenas10" and they can be displayed without any problem.

    I would like to recommend you to log in to your Jotform account with its nickname. Since both accounts have the same email address, you may be logging into the account you are not currently using. Also, I would like to recommend you to change the email address one of them to avoid confusion. 

    Please let us know if you need further assistance.

    Thank you.

    Kindest Regards.