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    I have the form encryption enabled but I never get asked for the key

    Asked by ascholes on May 16, 2017 at 11:35 AM

    When I attempt to view my encrypted submissions, I am never prompted for a key. I had encryption set to 'off' but I read on other threads that it needed to be turned on to view the previuos submissions. When I reactivated it I used the option that said 'I will use my existing key'. However I am still not prompted for the key so I can view the actual submissions.

    How do I fix this so I can view the forms?


    Thanks! Here is the link to my form https://form.jotform.us/70815156871157 

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    JotForm Support

    Answered by AIDAN on May 16, 2017 at 12:35 PM

    Please consider refreshing your browser cache and trying again, to get prompted for the private key. One of the tools to perform that can be found here: http://www.refreshyourcache.com/en/home/

    Another suggestion is to use the Incognito mode of your internet browser as that should have you asked for the key too.

    I hope this helps. If you need further assistance please let us know. Thank you.