Can I include any Credit Card Details on a form?

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    Asked on May 16, 2017 at 12:12 PM

    My form was disabled - however I used a JotForm template that DID include some Credit Card details ( I thought that was ok because it is listed as a template and because it does not ask for the full Credit Card number. I am happy to remove all of the credit card details and gather that outside the form if that is necessary for compliance, but I just want to know what details I can and cannot include because it is not clear to me. 

    Thank you!


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    Answered on May 16, 2017 at 01:09 PM

    It is against our Terms of use to collect credit card info on plain text fields. You can not collect any credit card details.

    Phishing. You agree that Company may terminate your JotForm Service immediately if a form's purpose is found to be deceptively obtaining: sensitive credit card information, social security numbers, user login credentials, or other sensitive personal information. All these activities are considered as Phishing and any account along with the violating forms will be suspended immediately.

    Card number, expiration date, security codes and card holder name are considered critical information and cannot be collected on plain text fields. The only services allowed to collect such data are those that are DSS/PCI certified.

    I have deleted credit card fields from both of your forms and I have activated your account.

    If you want to have payment fields inside of your form you have to use one of JotForm payment tools. 

    Inside of this articles you can find out more about payment tools and how to set payment form: 

    If you want to charge your users manually at later date, I would suggest you to use on of payment tools that has built in credit card fields like Paypal Pro, Stripe,

    How to Enable Payment Authorization

    Please provide us link of the template that you used, so that we can remove it from our template gallery. 

    Let us know if you need further assistance.