What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Unable to access my account

    Asked by luciana  on May 16, 2017 at 12:44 PM

    Hi there,


    yesterday I had troubles to see the preview of my forms..today I can't even log in!





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    JotForm Support

    Answered by John_Benson on May 16, 2017 at 01:21 PM

    Our anti-phishing filter tool suspended your account automatically. That's the reason why you're not able to access your account. 

    I checked your forms and I didn't see any phishing fields that violates our terms of use. I have now activated your account back in good status so you can manage and use your forms properly.

    Hope that helps. If you have questions, please let us know. 

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    Answered by luciana  on May 16, 2017 at 01:31 PM

    Thanks John.

    But my account is still inaccessible.

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    Answered by KadeJM on May 16, 2017 at 01:42 PM

    We do apologize about that.

    I double-checked on this and it looks like the autosupension wasn't taken off of your account so I have fixed it for you. Please try again.

    If this continues to be a problem for you then please let us know.