Unable to access my account

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    luciana 
    Asked on May 16, 2017 at 12:44 PM

    Hi there,

     

    yesterday I had troubles to see the preview of my forms..today I can't even log in!

     

    heeelp

     

    thanks

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    John_Benson
    Answered on May 16, 2017 at 01:21 PM

    Our anti-phishing filter tool suspended your account automatically. That's the reason why you're not able to access your account. 

    I checked your forms and I didn't see any phishing fields that violates our terms of use. I have now activated your account back in good status so you can manage and use your forms properly.

    Hope that helps. If you have questions, please let us know. 

  • Profile Image
    luciana 
    Answered on May 16, 2017 at 01:31 PM

    Thanks John.

    But my account is still inaccessible.

  • Profile Image
    KadeJM
    Answered on May 16, 2017 at 01:42 PM

    We do apologize about that.

    I double-checked on this and it looks like the autosupension wasn't taken off of your account so I have fixed it for you. Please try again.

    If this continues to be a problem for you then please let us know.