What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    I seem to keep getting put on your bounce back list

    Asked by rodsena on May 16, 2017 at 01:35 PM

    I seem to keep getting put on your bounce back list. is there any way you can send me the return email you receive when you cannot send?

     

    i'm trying to find out what is causing those returned emails.

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    JotForm Support

    Answered by Welvin on May 16, 2017 at 02:01 PM

    I'm sorry, but we don't have access to the return email. We can only give you the reason of the bounce message, but you have to keep your email in the bounce list for us to check it. You are currently not on our bounce list.

    I would suggest checking this guide and do our recommendations to prevent this bounce email thing.

    https://www.jotform.com/help/208-How-to-Prevent-Email-Bouncing-Related-Issues