What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Sending unanswered Form Questions to another party

    Asked by robirt on May 16, 2017 at 02:33 PM

    Hello,

    My form is complete and using JotForm has been a breeze! I have one question to finalize the whole thing:

    If my client is unable to answer certain questions and those questions are left empty, is there a way to gather those empty questions into one email and have them sent to another person who can answer them?

    For example:

    There are 5 questions in a form.

    Client A can answer 1,2 and 5, but not 3 and 4.

    Can questions 3 and 4 be sent in an email to someone who can answer AND submit?

     

    Thanks for any help that can be given.

     

    Kind regards,

    Ronda

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    JotForm Support

    Answered by John_Benson on May 16, 2017 at 03:32 PM

    That is possible, Ronda. You can send the submission to another person, they can edit it and submit it again to you. First, you need to view the submissions page and get the submission ID. Here's how: 

    1. Login to your account and select the form.
    2. Click the Submissions button.

    3. Click the Options button and check the ID.
    4. After that, highlight the submission ID and copy it.

    5. Paste the submission ID on this link https://www.jotform.com/edit/paste_submisssion_id_here 

    Sample link looks like this: https://www.jotform.com/edit/3707715665316509382

    Here's a guide on: How-to-View-Form-Submissions

    Please get back to us if you have questions. Thank you.

  • Profile Image

    Answered by robirt on May 16, 2017 at 03:48 PM

    I tried this and it works great for me as the "moderator".

    But is the submission ID available to the client so that the client could forward this link to the party he thinks can answer the unanswered questions?

    I'm guessing that it is since I can see it in the preview of the form. But just double-checking with you guys.

     

    Thanks again.

  • Profile Image
    JotForm Support

    Answered by John_Benson on May 16, 2017 at 04:42 PM

    Yes, the link can be forwarded to another person. Please try it on my demo form: https://form.jotformpro.com/71226486777973.

    After you fill up the form, you will receive an autoresponder with the "Edit Submission Link" and open the link then copy the URL. Try opening it on another internet browser where there's no account login to JotForm. It means anyone can open the link even if you're not the moderator, admin or owner of the form.

    Here's a screen animation guide creating an autoresponder with edit submission link:

    Here's a guide on how to get the edit submission link:

    1. After receiving the autoresponder email, the user can check the autoresponder email and click the "Edit Submission" link.

    2. You can copy the URL and share it "Privately" to another person so they can answer the question to your form and re-submit it again to the form owner.

    Hope that helps. If you have questions, please contact us again.

  • Profile Image

    Answered by robirt on May 16, 2017 at 05:39 PM

    I think this will do it. Thanks.

  • Profile Image
    JotForm Support

    Answered by John_Benson on May 16, 2017 at 05:42 PM

    Thank you for updating us. You're welcome and we're glad that solution worked for you. 

    Feel free to contact us again if you need help. Enjoy the rest of your day.