What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    How to highlight a specific question and/or answer in email notification received AFTER submission.

    Asked by rugbynit on May 16, 2017 at 09:58 PM

    I would like to set up a condition to email a particular person IF a certain question in a form is answered "yes". When that person receives that email, I would love it if the question (and answer) was highlighted in some way in the body of the email and/or in the attached PDF. Since the person receiving the email only cares about the one question and answer, I would like to make it easier for them to locate the question/answer in the body of the email or PDF as it contains a few dozen other questions/answers that do not apply to this person.

    Possible?

  • Profile Image
    JotForm Support

    Answered by Nik_C on May 17, 2017 at 02:47 AM

    Unfortunately, we don't have a condition that will bold/highlight the field based on a user's inputs, but there is a workaround. If you add one more field to the form, for example, short text field:

    And make a condition that will copy your original options (the answer your need bolded) to that text field:

    You can make that text field in Autoresponder bolded, change it's color etc:

    As you can see I removed the options field from my Autoresponder, so it doesn't duplicate in autoresponder email. Also, you can make the text field read-only if you wish, so your users can not change it.

    Here is my test form, feel free to check it out: https://form.jotformpro.com/71360923892966

    Let us know if this could work for you.

    Thank you!