Billing: Cancel my paid subcription

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    ceif
    Asked on May 17, 2017 at 01:36 AM

    dear all 

    i paid only for one time bronzy type 

    but i noticed second month send us other pill 

    please cancel an automatic pill 

    never paid if i dont have event 

     

    thanks for coperation  

     

    الرجاء الغاء اشتراكي الشهري وشكرا 

  • Profile Image
    candy
    Answered on May 17, 2017 at 03:52 AM

    Hello,

    As I understand, you want us to cancel your Bronze Monthly Subscription because you've preferred to pay only one time. If you upgrade your account to paid monthly plans, you will be charged in every month.

    As far as I check, your account has already been scheduled to downgrade as your last payment is failed.

    I have canceled your paid subscription and refunded your money back.

    You can continue to use your free plan.

    Thank you.