- ceifAsked on May 17, 2017 at 01:36 AM
i paid only for one time bronzy type
but i noticed second month send us other pill
please cancel an automatic pill
never paid if i dont have event
thanks for coperation
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- JotForm SupportcandyAnswered on May 17, 2017 at 03:52 AM
As I understand, you want us to cancel your Bronze Monthly Subscription because you've preferred to pay only one time. If you upgrade your account to paid monthly plans, you will be charged in every month.
As far as I check, your account has already been scheduled to downgrade as your last payment is failed.
I have canceled your paid subscription and refunded your money back.
You can continue to use your free plan.