What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Billing: Cancel my paid subcription

    Asked by ceif on May 17, 2017 at 01:36 AM

    dear all 

    i paid only for one time bronzy type 

    but i noticed second month send us other pill 

    please cancel an automatic pill 

    never paid if i dont have event 


    thanks for coperation  


    الرجاء الغاء اشتراكي الشهري وشكرا 

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    JotForm Support

    Answered by candy on May 17, 2017 at 03:52 AM


    As I understand, you want us to cancel your Bronze Monthly Subscription because you've preferred to pay only one time. If you upgrade your account to paid monthly plans, you will be charged in every month.

    As far as I check, your account has already been scheduled to downgrade as your last payment is failed.

    I have canceled your paid subscription and refunded your money back.

    You can continue to use your free plan.

    Thank you.