What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Username and password

    Asked by Nadine Colman on July 18, 2012 at 09:39 AM


    I have forgotten our username and password on our account and I need to upgrade our account as we are up to our limit for forms this month.

    Can you help please 


    Thank you


    Nadine Colman

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    Answered by pinoytech on July 18, 2012 at 10:17 AM


    Upon checking one of your Form(CONTACT US FORM) that you embed into your website, I found out that this form is under a guest account. Guest account has a limited number of submissions only, which is 20 submission including 2 SSL Secured Submission and can received to 2 payments submission. My suggestion is, register to our free account and use the same email address that you use in your guest account which will allow you to received 100 submissions including 10 SSL Secured Submissions and can received 10 Payments Submissions and once you reach submission limits for a free account, you will be notified through email and ask you to upgrade to one of our paid account which is PREMIUM or PROFESSIONAL account.

    Hope you find this helpful and if you need further assistance, feel free to contact us again anytime.

    Thank you!